{"id":731,"date":"2016-09-03T20:50:23","date_gmt":"2016-09-03T20:50:23","guid":{"rendered":"https:\/\/2016.sanantonio.wordcamp.org\/?p=731"},"modified":"2016-09-09T20:41:56","modified_gmt":"2016-09-09T20:41:56","slug":"speaker-announcement-claudia-charbel","status":"publish","type":"post","link":"https:\/\/sanantonio.wordcamp.org\/2016\/speaker-announcement-claudia-charbel\/","title":{"rendered":"Speaker Announcement: Claudia Charbel"},"content":{"rendered":"
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About<\/h2>\n

Claudia is a customer service addict. She’s worked for some of the largest companies in I.T. and throughout her career, Claudia has focused her work on proactively finding solutions for her customers. She believes that, by giving customers a channel to voice their feedback, businesses can improve their processes and features.<\/p>\n

Topic: Digital Business: Making IT personal<\/h2>\n

During my presentation I plan to touch on examples of customers going from a churn risk to a promoter. My intention is to educate business owners and entrepreneurs that learning from their customers will open the door to revenue streams that no amount of advertising or marketing campaigns can bring in. You’re only a great company if your customers agree.
\nIt’s no secret, businesses need customers to be successful– so why not give them a channel to be heard? The cost of acquiring a new customer outweighs the cost of keeping and maintaining a relationship with a long-time patron– and long-time patrons become Promoters. Continuously learning what your business and team can do to be better in your customers eyes SHOULD be your #1 priority.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

About Claudia is a customer service addict. She’s worked for some of the largest companies in I.T. and throughout her career, Claudia has focused her work on proactively finding solutions for her customers. She believes that, by giving customers a … Continue reading Speaker Announcement: Claudia Charbel<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":13941391,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[29],"tags":[],"class_list":["post-731","post","type-post","status-publish","format-standard","hentry","category-speakers"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6OFhM-bN","_links":{"self":[{"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/posts\/731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/users\/13941391"}],"replies":[{"embeddable":true,"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/comments?post=731"}],"version-history":[{"count":4,"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/posts\/731\/revisions"}],"predecessor-version":[{"id":854,"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/posts\/731\/revisions\/854"}],"wp:attachment":[{"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/media?parent=731"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/categories?post=731"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sanantonio.wordcamp.org\/2016\/wp-json\/wp\/v2\/tags?post=731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}